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The following terms and conditions apply to all online payments made to Municipal Corporation of Greater Mumbai (hereinafter MCGM) by the citizens using the online payment facility. Citizens are requested to please read them carefully before making an online payment. By using the online payment facility you accept the following terms and conditions;
MCGM is only providing a link to the payment gateway service provider or the bank which will enable citizens to pay online for Municipal charges
The list of payment options available are internet banking /debit card payment / credit card payment from banks that are listed when selecting each of the above options. Apart from the fee chargeable to Government against each service, bank / payment gateway transaction charges will be applicable extra. In case of a failed transaction the user shall have no right to claim the amount. The loss on this account shall not be borne either by Government or by the Banks /Payment Gateways. If any payment gateway service provider or bank imposes any taxes or charges anything over and above Municipal service charges, the same shall be borne by the citizen; MCGM shall be indemnified from any such claims
The citizen agrees to indemnify and hold MCGM harmless against all claims, losses, damages and actions that citizen may initiate in relation to the online payment gateway. Neither MCGM nor any of its employees or offices shall be liable for any such losses or damage that may be suffered by the citizen as a result of such usage
The information and data that you provided during this transaction will only be used for the purpose of recording your payment. MCGM will take all precautions to ensure that the information is used for no other purpose and is not disclosed to any third party
Your payment will take a minimum of one working day to reach the MCGM account. You should take this into account when making your payment
All payment will be processed on the information that you provide. MCGM will not accept liability if you make a mistake while completing a form or for any other reason outside of MCGM's control
Once payment has been confirmed online, you will be given a reference number. Please note reference number and quote in any queries about the payment. You can reach out to us from the contact details given below
Success of online payment is subject to the risks involved in internet based transactions. Thus, even if the payment is processed successfully by the payment gateway provider, such information may not reach MCGM. In such cases, MCGM will treat that payment transaction as a failure and no further processing will be done at MCGM side. Such payments will be initiated for refund / settlement subsequent to the reconciliation process. Citizens therefore should make their payment well before due date. It will be entirely the responsibility of the citizen, if the citizen has to make late fee payment due to failure of payment transaction done on the due date
Cancellation and Refund Policy
The fees once paid will not be refunded for applications which are successfully submitted to MCGM.
Cancellation of applications / bill payments shall not be accepted by MCGM.
In exception scenarios including but not limited to disputes and charge backs, amount paid may be settled by respective MCGM departments.
Any loss on account of failed or cancelled transaction shall not be borne by MCGM. However automatic refund will be made for failed transactions.
Contact Details
Director (IT), Information Technology Department, Municipal Corporation of Greater Mumbai mail: director.it@mcgm.gov.in,Phone: 022-22694725
